Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of the delivery date. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options.
Return Process
To initiate a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, so it is important to ensure it is properly tracked.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item following the return process and place a new order for the desired item. This ensures that you receive the correct item in a timely manner.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products, and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase.
Contact Information
If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiry as soon as possible.